When I first received this product it was damaged and broken, but this was due to UPS, not Hanzoswords. Hanzoswords immediately sent out a brand new sword (arrived within the next day or two) and also a complimentary knife (actually a really cool knife) to apologize for the inconvenience. So it was a bit of a shaky start but their customer service was great and the sword itself is awesome. Bear in mind this sword is for display or decoration only. It will definitely break if you swing it around really hard or try to fight/cut things with it. It is a perfect piece to decorate my wall though =)